In an attempt to expedite the appointments we contacted TEKSmed an insurance company for the employees of ITB -

Mon 4/7/2008 12:02 PM Hello Hetty, I spoke to Beatrice at Dr. Keyes office and she mentioned that Dr. Keyes would really perfer that Michael sees both those Neurosurgeons due to thier speciality.  If they had no problem with Michael seeing anyone else I would have be able to get Michael in for an appointment [...]